Internet outage on 1 May 2026.
Photo: screenshot / OneNZ
One NZ says the issue that triggered widespread outages across its community and that of 2degrees has now been fixed.
Internet and calls have been unavailable for a lot of prospects on Friday morning across the South Island and the decrease North Island, with Christchurch and Wellington itemizing the most outages on One NZ’s outage map.
In a submit on social media, chief government Jason Paris mentioned the issue was brought on by a “bug” in a single of their know-how companions’ software program, which “took them a while to fix”.
One NZ took duty for the incident, Paris mentioned.
“Although it was in remoted parts of the decrease North Island and South Island, it is simply not ok.
“We understand how important coverage and connectivity is to you to live your life to run your businesses.”
They had been working to repair the issue since the early hours of the morning, and have been working to make sure it didn’t occur once more, he mentioned.
“We’re accountable and we personal it.
During the outage, One NZ mentioned some prospects’ internet or calls have been dropping out, and it had opened One NZ Satellite entry to extra prospects in affected areas.
“We’re sorry for the disruption, and our teams are working hard to get everything back up and running as quickly as possible,” it mentioned at the time.
It mentioned prospects might nonetheless keep linked utilizing WhatsApp calling, messaging, and information by its satellite tv for pc service.
2degrees mentioned on its web site it additionally was conscious of the outages.
“This is related to the widespread One NZ incident. One NZ is working to restore services,” it mentioned.
A Spark spokesperson mentioned there was no influence to Spark’s community from this issue.
Customers ‘very annoyed’
Wellington IT firm, IT NEAR U, instructed RNZ it had acquired 15 telephone calls this morning from prospects experiencing points with One NZ.
Manager Craven Coetzee mentioned prospects have been “very frustrated, they can’t work”.
Coetzee mentioned he understood that outages occurred and couldn’t be be stopped, however it had introduced loads of points for customers.
Hutt resident Carey Griffiths mentioned at first he thought the downside was at his finish and spent ages attempting to repair it.
He mentioned he was irritated to not get direct communication from One NZ.
AA centres closed
Automobile Association (AA) centres across the decrease North Island and the complete South Island have been closed because of this of the internet outages.
“We’re working closely with local teams to manage this and will reopen services as soon as it’s practical to do so,” it mentioned on social media.
The AA was asking folks to test with their native centre earlier than visiting.
“We appreciate everyone’s patience and flexibility while this issue is being resolved.”
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