By Lisa Eadicicco, NCS
(NCS) — Verizon mentioned a few of its wireless providers had been down Wednesday, leaving many customers with out access to voice and data providers.
Downdetector, an internet site that tracks user-submitted stories of outages amongst fashionable on-line providers, advised NCS over electronic mail that greater than 1 million concern stories associated to the outage have been generated inside the final 24 hours. At its peak, greater than 178,000 stories had been filed inside a 15-minute window.
Verizon acknowledged the difficulty in a post on the social media platform X on Wednesday.
“We are aware of an issue impacting wireless voice and data services for some customers. Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience,” the assertion mentioned.
Verizon mentioned in an announcement to NCS that its engineers are addressing the service interruptions and that its groups “remain fully deployed and are focused on the issue.”
“We understand the impact this has on your day and remain committed to resolving this as quickly as possible,” Verizon mentioned in its assertion.
The outage is certainly one of a number of high-profile tech outages prior to now 12 months which have interrupted day by day life for hundreds, together with an Amazon Web Services concern that took down many of the internet in October. In 2024, a widespread AT&T outage left customers throughout the United States with out service and prompted a Federal Communications Commission investigation.
Some customers on social media reported their telephones being caught in SOS mode or shedding access to service, developments that Downdetector additionally seen in its evaluation of user-submitted stories. Among these stories, 59% cited points associated to “mobile phone failure,” whereas 34% talked about a “loss of signal.”
The concern stories started to escalate round midday and have been declining all through the afternoon Eastern time, based on Downdetector’s public data. Its data signifies the outage has significantly impacted New York City, Atlanta, Charlotte, Houston and Dallas.
Users additionally reported issues with AT&T and T-Mobile service on Downdetector, though spokespeople for each networks mentioned their providers are working usually. Customers could expertise service points when making an attempt to contact these on Verizon.
“T-Mobile’s network is keeping our customers connected, and we’ve confirmed that our network is operating normally and as expected,” T-Mobile mentioned in a remark to NCS. “However, due to Verizon’s reported outage, our customers may not be able to reach someone with Verizon service at this time.”
Verizon didn’t reveal the trigger behind the outage. Jack Burbank, a senior member of the nonprofit technical group IEEE and vp of superior communication applied sciences at Sabre Systems, mentioned over electronic mail {that a} vary of causes might lead to disruptions like this, together with “faulty configuration changes” or “software updates gone wrong.”
This story is creating and shall be up to date with extra particulars.
The-NCS-Wire
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