MST on December 19 inaugurated the centralized One-Stop Shop at its headquarters at 113 Tran Duy Hung Street. The venture celebrates the 14th National Party Congress and marks a major step within the ministry’s roadmap for administrative reform linked with digital transformation.
Launching the One-Stop Shop displays a want to innovate state administration strategies and enhance service high quality for organizations, companies, and people within the fields of science, know-how, and innovation.
Instead of a decentralized mannequin the place every specialised unit receives paperwork individually, the ministry has chosen a “centralized one-stop” mannequin, the place all the course of of receiving and returning outcomes is unified at a single level.
Under the new mannequin, administrative procedures have been redesigned to be seamless, with clear obligations, fewer intermediaries, and decreased want for residents and companies to journey again and forth a number of instances.
Applications are acquired, monitored, and outcomes returned on the one-stop shop, serving to shorten processing time, simplify operations, and facilitate supervision of dealing with progress.
A key spotlight of the one-stop shop is its complete digitalization. MST has deployed info know-how options, connecting its administrative process processing info system with the National Public Service Portal and specialised databases.
Business processes are standardized and publicly disclosed; and every file is assigned an identification code, with clear processing deadlines and obligations at every stage.
This permits residents and companies to trace software standing, and enhances transparency in dealing with administrative procedures.
At the reception space, self-service kiosk methods help process lookup, verify software parts, digitize paper paperwork, submit functions on-line, and monitor processing standing.
For these unfamiliar with digital operations or with complicated functions, on-site help and in-depth session areas present step-by-step steerage, making certain that each one teams can conveniently entry public providers.
This method reveals a transparent shift from an “officials do it for you” mannequin to a “citizens and businesses carry it out” mannequin, during which state companies provide steerage, help, and course of oversight.
This can be an necessary step towards forming habits of utilizing on-line public providers, whereas making certain that nobody is left behind within the digital transformation course of.
Service high quality
Speaking on the inauguration ceremony, Ha Minh Hiep, chief of workplace of MST, stated it is a vital occasion demonstrating the willpower to speed up administrative process reform, enhance service high quality for residents and companies, and promote digital transformation in state administration of science and know-how.
Hiep stated the distinguishing function of MST’s software reception and outcome/return unit is the use of digital know-how all through all the course of of receiving, processing, and monitoring functions.
Electronic kiosks allow residents and companies to lookup info, submit functions, and monitor the progress of administrative procedures shortly, conveniently, and transparently.
At the present stage, the mannequin is being applied as a mix of on-site providers, on-line providers with on-site help, and totally on-line methods. This method each meets administrative reform necessities and matches the extent of technological readiness of completely different consumer teams.
The one-stop shop is outlined not merely as a spot to obtain functions, however as a “digital touchpoint” between MST and residents and companies. The high quality of its operation turns into a direct measure reflecting the extent of administrative reform, the diploma of digital transformation, and the credibility of the ministry in performing its state administration features.
The centralized one-stop shop operates based mostly on coordination between specialised models underneath MST and Vietnam Post Corporation.
Vietnam Post participates in supporting software reception, steerage, doc digitization, and returning of outcomes of administrative procedures, serving to guarantee clean and constant operations and enhancing professionalism in serving residents and companies.
Du Lam