When Homeland Security Secretary Kristi Noem strode into the Federal Emergency Management Agency headquarters final week, forward of a monster winter storm that walloped a lot of the nation, she caught staffers buzzing across the company’s response heart off guard.
“I was shocked she showed up after all the sh*t we’ve been put through and what she’s said,” one FEMA official instructed NCS, including that you possibly can hear a pin drop within the heart that day.
For the previous 12 months, Noem has been one in every of FEMA’s loudest critics, calling the catastrophe response company partisan, bloated and damaged; vowing to “clean house”; and even threatening to eliminate it altogether. FEMA insiders say her reforms and rhetoric have tanked morale and pushed out hundreds of catastrophe staff, together with dozens of skilled senior leaders.
But on today, she sounded extra like a coach earlier than a huge recreation, rallying the employees to “lean forward” and assist Americans climate the storm with a strong federal response, three sources with firsthand data instructed NCS.
For many inside FEMA, it was a jaw-dropping about-face from the combative and adversarial Noem they’ve come to know throughout President Donald Trump’s second time period. It was additionally her first in-person briefing at FEMA since taking up the Department of Homeland Security, which oversees the company, in line with a number of high-ranking FEMA officers.
Per week later, Noem is going through one other second with requires her ouster over her dealing with of the division’s different main mission – immigration – and a attainable bomb cyclone threatening the East Coast. So far, White House sources say Noem’s job is not at risk regardless of frustration over her dealing with of the crackdown in Minneapolis, Democrats in search of her impeachment and a few Republicans saying they’ve misplaced confidence in her management.
FEMA’s storm response was rapidly overshadowed Saturday when immigration enforcement officers shot and killed a protester in Minneapolis. Noem and her group, already gathered at FEMA headquarters, pivoted to deal with each calamities at a press convention with the catastrophe company’s emblem displayed prominently behind her.

Noem started by defending the officers and blaming Democrats in Minnesota, labeling the protester Alex Pretti a home terrorist and claiming he meant to hurt legislation enforcement — allegations contradicted by bystander movies from the scene.
She additionally spoke concerning the impending winter storm. But with the brunt of the influence nonetheless hours away, the taking pictures drew a barrage of questions from reporters, which appeared to frustrate Noem, who requested if anybody had questions on FEMA and its plans.
Noem’s efforts to shine a highlight on FEMA’s position have been acquainted in a method. Current and former company officers say they’ve seen previous administrations capitalize on their response to life-threatening hurricanes, wildfires and tornadoes to earn constructive headlines and construct goodwill.
“They look to be able to say, here is part of the power of the federal government, and we’re able to deliver,” a senior FEMA official instructed NCS.

In this case, many FEMA insiders have been heartened by Noem and her group’s sudden present of help however aren’t satisfied the heavy-handed overhaul and downsizing are over. “I doubt that this is permanent. I hope it is, but I doubt it,” a high-ranking official stated.
When requested about Noem’s obvious turnabout on FEMA, DHS pointed to a press release outlining the federal storm response.
“Over the last year, this administration has transformed FEMA into a lean, deployable disaster force that empowers and supports state and local governments,” Noem stated within the launch. “Through every stage of this winter storm, the new FEMA delivered results to American communities.”
The White House emphasised in a assertion that FEMA’s position needs to be “supplemental and appropriate to the scale of the disaster.”
“While Federal assistance was always intended to supplement state actions, not replace those actions, FEMA’s outsized role created a bloated bureaucracy that disincentivized state investment in their own resilience,” White House spokeswoman Abigail Jackson stated in a assertion.
As Noem made her method by way of the constructing final week, shaking fingers, the influence of her sweeping adjustments at FEMA – many months within the making – was not possible to disregard. Across the room, a handful of staffers whose employment contracts have been expiring that very day have been quietly escorted out.
Since January, the Trump administration has been terminating nearly every FEMA worker whose contract ends — about 300 to this point — fueling new considerations about diminishing catastrophe response capabilities. But simply hours after Noem’s go to final Thursday, an e-mail went out throughout the company: The dismissals were paused, a minimum of for now. Some not too long ago let-go staffers have been even referred to as again, a number of sources stated.
Before the primary snowflake fell, DHS directed FEMA to activate its National Response Coordination Center in DC and pre-position groups, turbines and a whole lot of hundreds of meals and water bottles in states bracing for the storm. Search and rescue crews have been on standby, able to roll.
“It was a bit confusing,” the senior FEMA official stated. “Winter storms rarely require this level of national coordination.”
Typically, winter storms don’t set off such an pressing FEMA response, a number of longtime company officers instructed NCS. Plus, Noem and Trump have repeatedly pledged to shift catastrophe tasks to states and native governments, leaving FEMA on the sidelines. Just final summer time, when lethal floods hit Texas, FEMA’s response was delayed by spending restrictions Noem had put in place.
“It seemed like she was trying to cut us out of the response completely in Texas, and we were begging to respond,” stated the high-ranking official who spoke to NCS. “So, this was a 180.”
This time, sources say Noem promised there’d be no pink tape and that DHS and the White House have been prepared to maneuver quick, with FEMA entrance and heart.
The immigration debate was by no means removed from minds as DHS directed FEMA employees to avoid using the word “ice” in public messages and social media posts, warning that phrases like “watch out for ice in the street” might rapidly flip into web fodder or memes given the continued operations by US Immigration and Customs Enforcement – additionally identified as “ICE.” Staff have been instructed to say “freezing rain” as a substitute.

In footage: Monster winter storm slams the US
But Noem appeared hyper-focused on storm response. Inside FEMA headquarters, she sat on the head of a huge convention desk — a seat often reserved for the FEMA administrator, a position that’s been held in an performing capability by three totally different Homeland Security officers over the previous 12 months.
She introduced her group from DHS, together with Corey Lewandowski, the longtime Trump ally now serving as her de facto chief of employees. They demanded hourly updates on energy outages and snow and ice totals – although the National Oceanic and Atmospheric Administration sometimes calculates these accumulations each six hours or so.
More than 100 FEMA staff have been housed in a resort close to headquarters to make sure around-the-clock staffing, with meals and snacks supplied to maintain the group fed. Noem introduced her canine, who roamed the halls of the response heart.
And whereas Noem commuted every day, DHS directed FEMA to ship a generator to Noem’s dwelling in Washington, DC, citing the necessity for “continuity” in case of energy outages, three sources with data of the request instructed NCS.
One official in contrast the response to what’s sometimes reserved for a Category 3 hurricane or worse.
“It was all a bit distracting and exhausting, and it felt out of touch after the past year,” one other high-ranking official stated. “But it’s good they were engaged and want us to be ready, which we appreciate.”
As the storm raged, Noem and DHS rapidly moved to distribute greater than $2 billion of backlogged public help to greater than a dozen states in its path. Noem’s strict insurance policies, together with a requirement that she log off on all spending over $100,000, has left greater than $15 billion in funding caught at FEMA, with states uncertain when — or if — the cash will probably be launched.
Some within the administration have privately warned that the funding backlog is turning into a political legal responsibility. Republican lawmakers, state leaders, and even Trump officers have voiced frustrations, particularly since some budget-strapped pink states are extra catastrophe susceptible and sometimes rely extra on FEMA support and sources than blue states.
Last fall, Republican Sens. Ted Budd and Thom Tillis of North Carolina have been so fed up with the funding delays that they blocked DHS nominees. Eventually, Noem introduced a whole lot of thousands and thousands of {dollars} would quickly movement to their state, although that was solely a portion of what has been pledged for Hurricane Helene restoration.
Inside FEMA headquarters, Homeland Security leaders pressed employees to remain in shut contact with the affected states — particularly the toughest hit ones, together with Louisiana, Mississippi and Tennessee — to make sure each want was met, sources instructed NCS.
Even as the states scaled again their very own emergency operations on the finish of the weekend, the administration ordered FEMA to take care of its in a single day shifts, the sources added.

On Monday, White House press secretary Karoline Leavitt proudly introduced President Trump had authorized federal emergency declarations for 12 states inside 24 hours. The orders ought to unlock a whole lot of thousands and thousands in support, although the cash nonetheless faces Noem’s strict oversight earlier than reaching the states.
“Meanwhile all year, we’ve had states begging for assistance, begging for declarations, and they don’t get responses for months,” one other FEMA official stated.
As the final of the snow and sleet fell and communities dug out within the chilly, Noem’s reward for FEMA continued.
“You’ve done incredible work,” she instructed the employees at headquarters. “You’re sacrificing to be here and to serve the people of the country. So I want you to know I’m grateful. Thank you for what you do and for providing that kind of assurance to the country — that you’re here and you’re going to answer any questions and give people the resources that they need.”
Noem instructed them she would preserve advocating for FEMA with out addressing the continued overhaul or whether or not employees cuts would resume, in line with sources who have been within the room.
“I couldn’t believe what I was hearing,” one of many sources instructed NCS. “This feels like some bizarre, upside-down world.”
The Trump administration’s long-term plan for FEMA stays unsure.
The company continues to be awaiting a remaining record of suggestions from the duty power Trump assembled to assist him overhaul the company. Earlier drafts of its report name for slashing the workforce in half and dramatically reshaping catastrophe help and grant funding, with state and native governments selecting up the slack.
Last week, the White House prolonged the duty power for one more two months after abruptly canceling their final meeting in December.
FEMA officers who spoke to NCS stated they hope Noem’s posture in current days means she believes the nation nonetheless wants a FEMA.
“When they were in complete crisis, they turned to FEMA to come save their asses,” one of many high-ranking officers stated. “And FEMA rose to the occasion.”