Kevin Durant #35 of the Phoenix Suns seems to be on in the course of the second half in opposition to the Houston Rockets at PHX Arena on March 30, 2025 in Phoenix, Arizona.
Chris Coduto | Getty Images
NBA star Kevin Durant has regained access to his bevy of Bitcoins, years after getting locked out of his Coinbase account.
“We got this fixed. Account recovery complete,” Coinbase CEO Brian Armstrong said Friday in a social media publish, replying to a tweet about Durant being locked out of his account on the cryptocurrency alternate.
The message comes only a few days after Durant and his agent Rich Kleiman joked concerning the predicament at CNBC’s Game Plan conference in Los Angeles.
“It’s just a process we haven’t been able to figure out,” Kleiman stated Tuesday, referencing Coinbase’s account retrieval protocol. “But, Bitcoin keeps going up … so, I mean, it’s only benefited us.”
Durant bought Bitcoins on Coinbase in 2016, shortly after listening to concerning the token a number of instances throughout a dinner with his then-Golden State Warriors teammates.
Bitcoin was buying and selling between roughly $360 and $1,000 in 2016, CoinGecko’s data exhibits. Now, the digital asset is buying and selling round $116,000, in accordance to the identical crypto information supplier.
Bitcoin since 2016
Durant and his agent, who’re buyers in Coinbase Global and promote the enterprise on their sports activities and leisure web site Boardroom, didn’t disclose the dimensions of the basketball participant’s Bitcoin holdings on the buying and selling platform.
The case has sparked a wider dialogue about Coinbase’s buyer providers, with a number of customers recounting on social media difficulties receiving help from the corporate to regain access to their accounts and troubleshoot different points.
Their complaints kind the newest requires Coinbase to overhaul its help providers. In May, Coinbase revealed that cybercriminals had bribed a few of its overseas customer support agents to leak clients’ private information. In 2021, Coinbase shoppers expressed their frustrations over the company’s new live phone support line, with one dissatisfied consumer telling CNBC on the time that the service was “a joke.”
On Friday, Coinbase CEO Armstrong addressed customers’ newest issues over the standard of the agency’s help providers, stressing its group would put “a big focus on getting better.”
“We’re putting a big focus on getting better at customer support at both ends – improving products so fewer people need support, and providing a faster, higher quality experience when you do,” Armstrong said Friday in an X publish.
Coinbase didn’t instantly reply to CNBC’s request for extra touch upon what measures it will take to enhance its customer support. Earlier this week, the corporate advised CNBC that it runs an around-the-clock help hotline for its customers, as well as to providing self-help sources for primary troubleshooting.