American Airlines suffered a widespread outage with its flight data computer system, authorities with two affected airports instructed NCS.
In an announcement to NCS, American Airlines stated a “technology issue” was “affecting connectivity” for a few of its techniques.
“We are working with our partners to fully resolve the issue,” the airline stated. “Though we are experiencing delays as a result, we have not canceled any flights at this time.”
A supply from one affected airport instructed NCS the airline had despatched messages indicating issues for at the very least two hours with the system that handles flight bookings, check-in, ticketing and baggage tagging, together with different capabilities. The supply stated American despatched communications simply earlier than 2:45 p.m. ET stating the techniques had been coming again on-line and to anticipate “slight delays as they work towards normal operations.”
Airport officers at Miami International Airport stated they had been notified about the issue simply after 2 p.m. Friday.
“We have been just notified about that. We’re waiting to hear if any sites have been impacted yet,” stated Greg Chin, communications director at Miami International Airport.
The full impacts on flights and passengers weren’t but clear Friday afternoon.
One passenger in Arizona instructed NCS he was caught on an airplane earlier than takeoff. “The flight was supposed to takeoff at 10:22 (a.m. MT), the app now says 11:30 (a.m. MT), but that’s just a place holder. Pilot came on and said that AA’s electronic maintenance system is down and they can’t input whatever work was done on the plane and then accept it so therefore we’re stuck until that system comes back up,” Jason Hass stated.
A passenger in Charlotte who was scheduled to depart at 1 p.m., instructed NCS they had been about to take off simply earlier than 3 p.m. The passenger, John Noona, instructed NCS airline officers stated the “main system” had gone down. He added he had been caught on the bottom for almost two hours.
The Federal Aviation Administration, in addition to officers at airports in Chicago and Dallas, referred questions to the airline.
More than 40% of American Airlines flights had been delayed Friday, and seven% had been canceled, in accordance to FlightAware’s flight data tracker. Delayed flights for American’s wholly-owned subsidiary PSA Airlines additionally topped 40%, and 21% of its flights had been canceled.
“We apologize to our customers for their experience,” the airline stated in an announcement.
This story has been up to date with further data.
NCS’s Ed Lavandera, Bill Kirkos and Sarah Dewberry contributed to this report.