Domino's said its pizza delivery times are increasing a bit in some areas because of staffing shortages.


Domino’s says its wait occasions have gone up in sure areas.

“We’ve slipped a minute or two” on common supply occasions in some areas, mentioned Domino’s CEO Richard Allison throughout a Thursday analyst name discussing the corporate’s second-quarter outcomes. “That is a big area of focus for us as we look going forward.” A Domino’s spokesperson declined to elaborate on the precise time interval that he was referring to. Staffing points have additionally meant that “we haven’t made the service gains and improvements that I would like to see here in 2021,” Allison mentioned.

As eating places attempt return to their regular operations, more customers dine out and restaurant workers quit their jobs at elevated charges, the trade is going through a good labor market. For Domino’s meaning not solely longer supply occasions however slower progress on opening new eating places.
Domino's said its pizza delivery times are increasing a bit in some areas because of staffing shortages.Domino's said its pizza delivery times are increasing a bit in some areas because of staffing shortages.

“Store-level staffing challenges and construction, permitting or equipment delays” led to delays in retailer openings, Allison mentioned.

It’s vital for Domino’s to enhance supply speeds as a result of, as Allison famous, quicker supply results in extra gross sales. “There’s clearly an opportunity to continue to grow delivery by driving those service times down,” he mentioned. “Some of that will come from getting our staffing levels back to where we need them to be.”

To assist handle the problem, Domino’s is elevating wages, a tactic that has helped restaurant chains appeal to workers.
The firm has continued to see development in its supply enterprise, and in its gross sales total. In the United States, gross sales at shops open no less than a 12 months jumped 3.5% within the second quarter. Internationally, same-store gross sales development was about 14% in that interval. Domino’s (DPZ) shares popped about 16% on Thursday following the discharge of the quarterly outcomes.

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