Verizon CEO Hans Vestberg speaks on the ground on the New York Stock Exchange, October 22, 2019.
Brendan McDermid | Reuters
Verizon is recalling 2.5 million hotspot devices after discovering that the lithium ion battery can overheat, making a fire and burning hazard.
The recall impacts Ellipsis Jetpack cell hotspots imported by Franklin Wireless Corp and bought between April 2017 and March 2021. The affected fashions are labeled: MHS900L, MHS900LS and MHS900LPP. Verizon disclosed the recall Thursday alongside a notice from the U.S. Consumer Product Safety Commission (CPSC).
A Verizon spokesperson mentioned simply over 1 million of the recalled devices are at the moment in use, which means at the moment or not too long ago utilized by prospects.
According to the recall discover posted by the CPSC, Verizon had acquired 15 studies of the hotspots overheating. Six of these studies included incidents of fire harm to bedding or flooring and two concerned minor burn accidents.
The recall comes at a time when extra shoppers have relied on hotspots to get by throughout stay-at-home orders ensuing from the pandemic. Some of the hotspots had been provided to college students by their colleges to proceed distant studying, in accordance to the recall discover. Parents who acquired hotspots from their youngsters’s colleges are suggested to contact the colleges about receiving a alternative.
Other prospects can request a alternative by going to ellipsisjetpackrecall.expertinquiry.com or calling 855-205-2627.
The firm has already despatched a software program replace to powered-on hotspots that it mentioned will assist scale back the chance of overheating. The replace prevents the hotspot from charging whereas it is powered on. Verizon additionally supplied suggestions to keep away from overheating, together with turning off devices when they aren’t getting used, placing them on a flat, stable floor, making certain nothing is masking them and never exposing them to excessive temperatures for prolonged intervals of time.
“The safety of our customers is our highest priority,” Verizon mentioned in an announcement. “We are taking the situation very seriously, and we are working diligently to determine the cause of the issues with the supplier and to provide replacement devices for all of our customers, free of charge.”