Uber blames software bug for charging drivers for giving rides

Uber confirmed Wednesday that the ride-hailing app skilled a software bug after drivers acquired fees when dropping off passengers, according to a report from NCS

A driver who spoke with the outlet mentioned they submitted a fare assessment to Uber after he was charged $2.20 for dropping off a passenger, however a discover by Uber Support mentioned that his fare had been appropriately calculated. The driver reportedly known as driver assist, however no agent was obtainable to talk with him as a result of it was the weekend.

He additionally immediately messaged Uber Support’s Twitter account.

An Uber spokesperson informed NCS that the notice the corporate despatched the driving force claiming the fare had been appropriately calculated was despatched as an automatic message by mistake.

The driver informed NCS that after he tweeted out a image of his receipt, a member of Uber Support contacted him to resolve the difficulty.

In an announcement to The Hill, a spokesperson for Uber attributed the issue to glitches associated to a product on the app first introduced in November 2020 that enables riders the power to ebook Exec or Lux journeys as much as 30 days prematurely. 

“Due to a software bug, fares for certain trips booked through our new Reserve product were miscalculated. This was a terrible customer experience for drivers, and for that we apologize. We’ve ensured drivers have been paid in full for all affected trips, fixed the bug, and have put new safeguards in place,” the Uber spokesperson mentioned.

The Uber spokesperson added that assist groups can be found across the clock to reply driver questions through in-app messaging assist.

However, the spokesperson acknowledged that drivers who reached out to the corporate relating to miscalculated fares weren’t given the suitable assist. The spokesperson mentioned the corporate is reevaluating its assist course of and implementing modifications in order that the corporate got here take motion extra shortly to resolve disputes. 

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