(NCS) — Your flight is canceled. You have to remain over in a lodge and pay for dinner or scramble to discover a rental automobile. What are you entitled to?
Beyond a refund for a flight that is canceled, US airways aren’t obligated to compensate passengers.
“There are no real rules that will allow passengers to get any kind of compensation or even overnight accommodations if they’re really late,” says Charlie Leocha, president and co-founder of Travelers United, a nonprofit group that advocates for shoppers.
But airways have their very own insurance policies, the DOT notes. It advises passengers to ask airline employees whether or not they may pay for a lodge room or meals.
“We’re working diligently to accommodate our Customers as quickly as possible, and we are grateful for their patience,” the airline mentioned in an announcement. “We’re offering Customers added flexibility to explore self-service rebooking options on Southwest.com, where they can get updates on the status of their travel.”
Leocha says prospects ought to ask about “distressed passenger” lodge charges. He says airways have offers with close by accommodations which will yield a 30% to 50% low cost for stranded friends. They’re sometimes provided to elite passengers, he mentioned, however may be prolonged to different vacationers.
When an airline cancels the flight, passengers are entitled to get their a refund for the ticket in the event that they resolve to not journey. And they need to insist on money over vouchers.
But that is the extent of it. Headed to board a cruise or to a live performance that you’re going to now miss? The airline will not be accountable for these prices.
You may need some recourse by way of journey insurance coverage.
“If you booked with a credit card, be sure to check if you are covered by a travel insurance policy that might reimburse you for extra expenses incurred like hotels or the cost of a new flight home,” Feinberg advises.
He additionally suggests writing to buyer help after the actual fact to precise your disappointment. Sometimes which will end in a voucher for future journey.
Each airline has a contract of carriage that passengers enter into once they buy tickets. They have “force majeure” clauses that restrict their legal responsibility in instances the place service will not be accomplished or disrupted.
Whatever the trigger, the broad contract of carriage appears to cowl it.
Top picture: A Southwest Airlines Boeing 737-700 jet taxis to the gate after touchdown at Midway International Airport in Chicago on April 6. Kamil Krzaczynski/AFP/Getty Images