Disney parks revamps employee policies as part of wider inclusivity goal

Disney is revamping its inclusivity initiatives for forged members and company, permitting staff to extra freely specific themselves by means of gender-inclusive costuming and hair kinds.


A brand new initiative inside Disney’s parks division means forged members will not must cowl their tattoos and might model themselves in costumes which can be gender inclusive.

On Tuesday, Josh D’Amaro, chairman of Disney parks, experiences and merchandise, revealed the replace to the corporate’s costume and magnificence code, as part of a wider effort to make its staff and company really feel much more welcome at its theme parks.

“Moving forward, we believe our cast, who are at the center of the magic that lives in all our experiences, can provide the best of Disney’s legendary guest service when they have more options for personal expression – creating richer, more personal and more engaging experiences with our guests.” D’Amaro wrote in a weblog publish on Disney’s web site Tuesday.

One of the primary issues that each Disney forged member learns when becoming a member of the parks staff is the “four keys” — security, courtesy, present and effectivity. These “keys” are pointers for employee etiquette and are aimed toward offering a seamless visitor expertise. For instance, if a younger visitor drops a bucket of popcorn on the sidewalk of Main Street, a forged member will rapidly work to offer that visitor with a brand new bucket, whereas one other forged member cleans up the spill.

Last fall, after 65 years, Disney added a fifth key — inclusion.

“We want our guests to see their own backgrounds and traditions reflected in the stories, experiences and products they encounter in their interactions with Disney,” D’Amaro mentioned. “And we want our cast members – and future cast members – to feel a sense of belonging at work.”

This means providing extra inclusive merchandise like costumes for individuals in wheelchairs and LGBTQ Mickey ears, as nicely as revamping sights within the parks to characteristic extra variety.

Disney’s parks, experiences and shopper merchandise division is increasing its merchandise collections to incorporate extra inclusive gadgets like costumes for wheelchairs.


Disney has already begun to reimagine a number of sights, together with its Jungle Cruise experience, and is transitioning Splash Mountain into a brand new journey experience that includes Princess Tiana and different characters from “The Princess and the Frog.”

Another key piece of that technique is permitting forged members to higher specific their persona whereas working within the parks.

Disney has all the time had a strict coverage for a way its parks staff should costume and current themselves whereas in public. This included gender-specific guidelines for a way women and men can put on their hair and magnificence facial hair as nicely as limiting what sorts of jewellery may very well be worn and requiring that tattoos stay lined always.

Now, there’ll not be segmented guidelines for female and male employees. D’Amaro defined that each one forged members will comply with the identical pointers, which characteristic gender-inclusive hairstyles, jewellery and nail kinds. Cast members will nonetheless must abide by some of the earlier guidelines, like retaining hair pure colours and ensuring their title tag isn’t lined.

“The world is changing, and we will change with it,” he mentioned.

Costuming, too, will probably be extra gender inclusive. Cast members will not have to decide on between a female and male look primarily based on what part of the park they work in. They will now have a wider vary of costume choices. It will probably be extra in keeping with how cast members in the Star Wars: Galaxy’s Edge land are able to mix and match different clothing pieces to create their very own private look.

“Changes like these are strategic: we see in study after study that the next generation of Disney fans and guests rejects gender stereotypes and craves values alignment with brands,” mentioned Erin Uritus, president of Out & Equal, a company that works towards LGBTQ office equality, in an announcement. “Simply put, they want the companies they patronize to be as inclusive and forward-looking as they are. This is a great moment for people everywhere to see Disney – an iconic company – signal that everyone is welcome there.”

“With these changes, cast members can bring their full, authentic selves to their work,” she mentioned. “More Disney guests will be able to see themselves reflected in the diversity of people across all levels of the company.”

Disneyland is slated to reopen on April 30 at restricted capability for California residents. Disney’s Orlando-based parks and parks in Hong Kong and Shanghai have reopened to the general public, whereas Disneyland Paris has remained closed because of the ongoing coronavirus pandemic.