---
title: "ChatGPT attracts over 300 million weekly users seeking health advice"
url: https://newscentral.site/chatgpt-attracts-over-300-million-weekly-users-seeking-health-advice/
language: en
publisher: "News Central Site"
section: "Business"
published: 2026-10-07T09:00:02.000Z
updated: 2026-10-07T11:27:13.836Z
id: 425fbda3-c4f5-4569-91fd-c555a55e7e47
source: "Business Insider https://www.businessinsider.com/openai-doctors-chatgpt-health-advice-2026-10"
attribution: "Link to https://newscentral.site/chatgpt-attracts-over-300-million-weekly-users-seeking-health-advice/ and name News Central Site when you quote or summarize this story."
---

# ChatGPT attracts over 300 million weekly users seeking health advice

A team of hundreds of physicians worldwide evaluate conversations between ChatGPT users and the chatbot to identify potential issues.

A team of over 300 million people seek health-related advice from ChatGPT every week, highlighting the vast potential for AI to impact medical care.

To ensure that this technology is developed responsibly and effectively, OpenAI has partnered with hundreds of practicing physicians worldwide who are contracted to evaluate conversations between users or doctors and the chatbot. These physicians speak 49 languages and scrutinize interactions to identify areas where ChatGPT might cause confusion or pose a physical danger.

Rebecca Soskin Hicks leads this effort at OpenAI, joining the company in 2024 and becoming a key figure in bridging the gap between medical professionals and AI developers.

OpenAI has chosen to continue operating its healthcare-related products despite a lawsuit filed against the company in July by a pastor who claimed that ChatGPT had misdiagnosed his lung health crisis and downplayed his symptoms.

The lawsuit sought to have OpenAI pause the use of its healthcare products, but the company seems undeterred. Instead, it is counting on a network of doctors to help improve the accuracy of its AI-powered health advice. This move is seen as a strategic attempt to navigate the untested legal landscape surrounding chatbots and medical advice.

The head of OpenAI's health products, Ashley Alexander, emphasized that ChatGPT is not intended for diagnosis or treatment, but rather for providing general information that users can use to inform their decisions about seeking medical attention.

These medical professionals work part-time for OpenAI, contributing their expertise from various parts of the world, including Kenya, Nepal, and Brazil.

Their reviews have been instrumental in evaluating over 700,000 responses generated by ChatGPT as of July, with a focus on identifying areas where the model can be improved.

While they don't directly contribute data for AI training, OpenAI has begun incorporating information from professionals like doctors into its models to enhance their performance.

The research team relies on these evaluations to pinpoint gaps in performance and areas where ChatGPT could improve, such as accurately triaging emergencies or communicating uncertainty.

The development of AI-powered chatbots for health advice is a complex issue that requires careful navigation. To ensure these models provide accurate and reliable information, OpenAI has been working closely with medical experts to refine their performance.

Physicians' feedback on the models' responses and benchmark tests evaluating mental health-related interactions are being used as initial evidence. The ultimate goal of this collaboration is to demonstrate that chatbots can improve health outcomes for individuals and populations over time. By continually climbing the "ladder of evidence", medical professionals hope to establish a robust framework for incorporating AI-assisted health advice into clinical practice.

---
Source: [Business Insider](https://www.businessinsider.com/openai-doctors-chatgpt-health-advice-2026-10)  
Published by News Central Site: https://newscentral.site/chatgpt-attracts-over-300-million-weekly-users-seeking-health-advice/